Welcome to Lobek Legal Consulting. These Terms of Service explain the terms under which we provide our debt recovery and legal service support to commercial clients.

By contacting Lobek Legal Consulting, submitting your information, requesting assistance, or making use of our services, you agree to these Terms of Service. If you do not agree with these terms, please do not use our services.

Lobek Legal Consulting is the trading name of Lobek Holding (PTY) Ltd.

About Our Services

Lobek Legal Consulting provides professional legal service and debt recovery support to commercial clients. Our services are focused on assisting businesses with the recovery of unpaid debts, overdue accounts, outstanding invoices, long-overdue statements, and business-to-business debt.

We work with businesses, SMEs, suppliers, service providers, landlords, professional firms, finance teams, and other commercial clients who need support recovering money owed to them.

Our goal is to provide expert advice, professional support, and a structured recovery process that helps clients take action against unpaid debt.

No Success, No Fee

Lobek Legal Consulting works on a No Success, No Fee basis for qualifying debt recovery matters.

This means that clients only pay our success fee once the debt has been successfully collected. If no amount is recovered, no success fee is payable to Lobek Legal Consulting for that recovery.

This approach allows our clients to begin the debt recovery process with confidence, knowing that our fee is linked to the successful recovery of money owed.

Success Fee

Where Lobek Legal Consulting successfully recovers debt on behalf of a client, a success fee of 12.5% of the amount recovered will apply.

This fee is taken from the recovered amount once collection has been successful. The client only pays once money has been collected.

Any additional costs, third-party fees, or legal expenses that may be required outside of the standard recovery process will be discussed with the client in advance and will only proceed with the client’s approval.

Client Responsibilities

To assist us with the debt recovery process, the client is responsible for providing accurate, complete, and up-to-date information relating to the outstanding debt.

This may include, but is not limited to:

Debtor names and contact details
Outstanding invoices
Statements of account
Proof of agreement or transaction
Payment history
Communication records
Any supporting documents relating to the debt

The client confirms that all information provided to Lobek Legal Consulting is true, accurate, and lawful to use for the purpose of debt recovery.

Lobek Legal Consulting will not be held responsible for delays or unsuccessful recovery where incorrect, incomplete, outdated, or misleading information has been provided.

Debt Recovery Process

Once the required information has been received, Lobek Legal Consulting will review the matter and begin the appropriate recovery process.

This may include contacting the debtor, verifying debtor information, issuing formal communication, following up on outstanding balances, and taking reasonable steps to assist with the recovery of the debt.

We use advanced tracing and verification systems to assist with debtor location and recovery.

The exact recovery process may differ depending on the details of the matter, the debtor’s response, the age of the debt, the information available, and the recovery options suitable to the case.

No Guarantee of Recovery

While Lobek Legal Consulting is committed to providing expert advice, professional service, and a results-focused recovery process, we cannot guarantee that every debt will be recovered.

Debt recovery depends on several factors, including the accuracy of the information provided, the debtor’s financial position, the age of the debt, the debtor’s willingness to cooperate, and any legal or practical limitations that may apply.

Our No Success, No Fee model means that our success fee is only payable when recovery is successful, but it does not guarantee that recovery will always be possible.

Communication and Updates

Lobek Legal Consulting aims to keep clients informed during the recovery process. Updates may be provided by phone, email, or any other agreed communication method.

Clients are responsible for ensuring that their contact details remain correct and that they respond to requests for additional information where needed.

Delays in client communication may affect the progress of the recovery process.

Authority to Act

By submitting a debt recovery matter to Lobek Legal Consulting, the client confirms that they have the authority to request recovery of the debt and that the debt is lawfully owed to them or to the business they represent.

The client also confirms that Lobek Legal Consulting may use the information provided for the purpose of assessing, managing, and assisting with the recovery of the debt.

Confidentiality

Lobek Legal Consulting treats client information with confidentiality and care. Any information provided to us will be used for the purpose of assisting with the client’s matter and providing the requested service.

We will not intentionally disclose confidential client information to unrelated third parties, except where necessary for the debt recovery process, required by law, or agreed to by the client.

Personal Information

By using our services, the client acknowledges that Lobek Legal Consulting may collect and process personal information provided during the enquiry, consultation, or debt recovery process.

This information may include client details, debtor details, account information, supporting documents, and communication records.

Personal information will be handled for legitimate business and service-related purposes, including communication, debt recovery assistance, record keeping, and compliance requirements.

For more information on how personal information is handled, please refer to our Privacy Policy.

Website Use

The information on this website is provided for general business and service information purposes only. While we aim to keep the information accurate and up to date, the website content should not be treated as a full legal opinion or a guarantee of a specific outcome.

Visitors should contact Lobek Legal Consulting directly to discuss their specific debt recovery or legal service needs.

Users may not use this website in any way that is unlawful, harmful, misleading, or intended to interfere with the proper operation of the website.

Enquiries and Contact Forms

Submitting an enquiry through the website does not automatically create a client relationship. A client relationship will only begin once Lobek Legal Consulting has reviewed the enquiry, accepted the matter, and agreed to assist.

We reserve the right to decline any matter at our discretion.

Limitation of Liability

Lobek Legal Consulting will take reasonable steps to provide professional service and support. However, we will not be liable for loss, delay, unsuccessful recovery, or damages caused by factors outside of our reasonable control.

This includes, but is not limited to, incorrect information provided by the client, debtor non-payment, debtor insolvency, outdated debtor contact details, delays in client communication, legal restrictions, or circumstances beyond our control.

Changes to These Terms

Lobek Legal Consulting may update these Terms of Service from time to time. Any changes will be published on this page.

Continued use of our website or services after changes have been published will mean that you accept the updated terms.

Contact Us

If you have any questions about these Terms of Service or would like to discuss a debt recovery matter, please contact Lobek Legal Consulting.

Email: info@lobeklegal.co.za
Phone: 060 960 7004